Communicating is easy, right? After all, we have been communicating ever since we were little.

And yet, it often goes wrong. The message may not come across correctly, or the patient may have a totally different understanding of what you've just said. So why does interacting with people sometimes feel so difficult, complex or frustrating? We can communicate better when we realise what the patient needs from us in a conversation.

Only then do we start building up our conversation according to the tried and tested "COMFORT method".

Using "COMFORT" to deliver bad news to patients and their families can reduce potential confusion or miscommunication to a minimum while at the same time increasing chances for understanding and trust in communication.

If you want to learn how to communicate more effectively, create a connection and reduce the feeling of confusion when patients receive bad news, then you've come to the right place

Presented by Véronique Hoex